Hello Virgin Media
as you already know, I am going to leave you.
question now is about return equipment.
you say I need to pay for this package. and, for some reason, you are not saying how much will cost this package.
would that be possible to advise on cost of this service, delivery of return package.
A quote from the site you linked to:
hope, you did check your link you sent. it is NOT free.
where collection point are? do you have few over country?
Use either or both of the following links to find your nearest Collection Point (shop (they have different shops listed))
We're sorry to see your confusion with regards to our returns process, many kudos to the community for beating us to it and clarifying this for you above. 🙂
We can as well confirm that the returns pack and label you receive when submitting our form online is pre-paid by us so it's 100% free for you.
You may use the links posted by newapollo above to locate your nearest drop-off point, please let us know how you get on and if you need more help or advice about returning your equipment to us.
New around here? Check out the do's and don'ts, in our Community FAQs