Hello, my neighbours took in a parcel thinking it was for me. However, parcel was actually for house next door which is empty. The parcel is clearly from Virgin Media but I have been unable to contact Virgin to arrange for the item to be returned because I do not have account details. The house has been empty for months and I have had this parcel since October now. I do not want to dispose of the parcel because my neighbours have signed for it and they will be responsible. They are elderley and so I do not think they would be able to resolve the issue themselves, which is why I have not given it back to them to deal with.
Can someone please advise how I contact Virgin to arrange for them to collect the parcel?