I left VM on the 5th April. No return packaging kit has been received and I soon expect the texts/messages telling me I will be charged. Looks like in the past posting here can get picked up by one of the admins and sorted out.
I cancelled my Virgin Media service beginning of January because I'm leaving UK at the end of the month. I spoke with Customer Service a few times and they assured me that I will be getting a box via post so I will be able to return Virgin Media equipment. It's been a month since I cancel and I'm still waiting for that returning packaging. I re-ordered it on VM website as well, still nothing.
I'm not in UK anymore, someone else will be returning VM kit for me... but there is no pre-pay packaging to do that.