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Returning customer unable to sign into new account

conzz08
Joining in

I signed up with Virgin in the past then cancelled but signed up again when I moved to another place and I used my normal email address I use for everything bit when I sign in I can only see my old account which I have cancelled.

Can someone help me put my new account with my email I have used.

And can Virgin Media fix this issuebefore it becomes a problem for others?

 

1 REPLY 1

Robert_P
Forum Team
Forum Team

Hello conzz08

 

Sorry to hear of the problems setting up the online account for your new account due to the conflict with the previous one, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

We're happy to help with this and I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

 

Rob