Hello TAK26
Thank you for taking the time to contact us regarding your Virgin Media account and returning the equipment to us. We appreciate you taking the time to contact us via the forums and welcome to the community.
Can you confirm that the services have been disconnected and the account closed? If so, when this was as it is usually within a couple of days of this happening that the returns packaging is dispatched.
Also, have you changed address? As the returns packaging is sent to the address on the account unless otherwise notified.
Thanks
Rob