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wdm1970
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Returning Equipment

Hi,

I'm leaving the UK after this weekend and I closed my account last week. I was told I would receive a parcel to post back the equipment, but nothing has arrived yet. Could someone make sure I get a return pack as soon as possible.

Thanks,
Walter

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japitts
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Message 2 of 10
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Re: Returning Equipment

In the interim until staff respond on here, you can request a returns pack on https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/returns 

There is mention on that page, of a 10day period from disconnection to querying the non-arrival of the packaging.

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wdm1970
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Re: Returning Equipment

Then I just hope I have it on Monday, the next day I leave the UK and don't come back. Nor is there anyone else who can do this for me. Reading in this community it often happens that the return package is not delivered on time. I'll wait and see.

Walter

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Akua_A
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Message 4 of 10
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Re: Returning Equipment

Hi @wdm1970,

 

Welcome to our community forum and thank you for your first posts.

 

Sorry to hear you have not yet received your returns packaging. We can understand the concern caused and want to do our best to help. Just to confirm have you tried the link given by @japitts? Also what equipment are you trying to return?

 

Please get back to me when you can.

 

Thanks,

Akua_A
Forum Team



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japitts
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Re: Returning Equipment

My guess would be it lands somewhere in complaints-land.

It's certainly not a fault-reporting email, that's for definite.

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wdm1970
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Re: Returning Equipment

@Akua_A

My concern is that I will not receive the return package on time. Canceled my account last week (called) stating my move date. I have again requested a return package via the mentioned link (japitts). As mentioned I am moving from the UK back to my home country and will not return after that. I want everything to be in order before I move.

And no, it's not a fault-reporting email, but you have to select a topic/board so I chose this one.

In any case, it concerns the Hub 3, which I had to send back. I also have a TiVo box but it doesn't need to be returned, which I find strange.

Walter

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John_GS
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Re: Returning Equipment

Thanks for coming back to us, Walter.

 

Is there anyone staying in the current property who can return it for you? 

 

Best,

John_GS
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wdm1970
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Re: Returning Equipment

John_GS

The apartment where I live is paid for by my employer. My new colleague will live in this apartment, this will not happen until August/September. I would like to have everything settled before I leave the UK myself.

Walter

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John_GS
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Re: Returning Equipment

Thanks for coming back to me

 

I'll send you a PM to get your address details etc and contact the field team to see if there's a way we can do this any sooner. No guarantees etc

 

Best,

John_GS
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John_GS
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Re: Returning Equipment

Hi @wdm1970

 

Thanks for joining me on PM.

 

I've reached out to the field team for further guidance with this and will be in touch soon.

 

Best,

John_GS
Forum Team

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