Virgin Media Community

[MikeRobbo]

May account was closed on 08 January 2021.

Today (18/1/2021) I received the packaging to return the Hub 3 and that has all been sorted with just the collection firm to come in and pick up the package.

So far so good.

I still have 3x V6 TV Boxes to be returned, will packaging be supplied or do I take them to the recycle centre ?

If I don't get any packaging sent through or get a reply on here by 01 February 2021 I will take them to the local recycle centre.

[John_GS]

Hi MikeRobbo

Thanks for posting. If the returns packaging was not sufficient for everything, please re-order more here

I'd also advise against taking it to a recycling centre as this would be a chargeable non-return of equipment

Kind regards,

[MikeRobbo]

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@John_GS wrote:

Hi MikeRobbo

Thanks for posting. If the returns packaging was not sufficient for everything, please re-order more here

I'd also advise against taking it to a recycling centre as this would be a chargeable non-return of equipment

Kind regards,

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Thanks John

One of your chaps turned up today and took away ...

1x Hub 3 # 400D1072FCA3

1x V6 # AAAX730331910000

1x V6 # AAAX730331960000

1x V6 # AAAX825819680000

He said that I should also return C005C2B19153 Super Hub # C005C2B19153.

For the life of me I cannot remember ever swapping the Hub; so could you check the records to see if that Hub is actually booked against me or against a different customer please.

Cheers

[Natalie_L]

Hi MikeRobbo, 

I have taken a look from our side to check on the equipment referenced in your previous post. 

Did you only have the one Hub at your property and was this the one that has been returned?

Thanks

[MikeRobbo]

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@Natalie_L wrote:

Hi MikeRobbo, 

I have taken a look from our side to check on the equipment referenced in your previous post. 

Did you only have the one Hub at your property and was this the one that has been returned?

Thanks

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That is correct.

[Natalie_L]

Thank you. 

I will update this from our side. Please disregard what was previously advised by the technician 🙂 

[MikeRobbo]

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@Natalie_L wrote:

Thank you. 

I will update this from our side. Please disregard what was previously advised by the technician 🙂 

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Cheers