Returned parcel got no updates from Yodel nor confirmation of being received from VM

[mia_z]

Hello,

I returned my VM Wifi hub using the designated delivery company Yodel and then the tracking got no updates at all. It seems that I'm not the only customer who came up with the problem that Yodel failed to send back the clients' returned hub to Virgin Media. 

I contacted both Yodel and Virgin Media team but only got answers with no real solutions to the problem. The Yodel  team asked me to contact VM to check if they had received the parcel, and VM team responded that they could not make outgoing calls to Yodel.

I'm leaving abroad and I need this problem to be solved as soon as possible. A Virgin Media team is urgently needed to look into this case !!!

[carl_pearce]

My return has been 'En Route' for over 12 months.

Assuming you have proof of collection I wouldn't worry about it.

[David_Bn]

Thanks for reaching out to us @mia_z, and welcome to our Community Forums!

Sorry to hear you've been left in the dark, in relation to the status of your returning of the hub.

I'd be happy to take a look into this for you, to see if I can shed any light on it for you, and ensure that charges aren't added to your account, with the notification of the proof of postage available.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn