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Returned Items

Tom96
Joining in

I have not been with Virgin since 2018. I received a text and email stating that multiple items had now been received in the warehouse so I will be refunded. I do not have a Virgin Account anymore and I do not know why it has taken this long.

3 REPLIES 3

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Tom96,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have had this email, can you confirm if these email included any links at all?

Joe

Joe,

There were no links attached. It looks like a paper statement. It seems right in that I had two boosters during my time with virgin. The text I deleted as I thought it might just be a scam message, but the email at a similar time made me think it could be correct. I tried to access my account to see if this was actually virgin however due to the time elapsed my account is closed. 

Cheers

Tom

Joseph_B
Forum Team (Retired)
Forum Team (Retired)

Hey @Tom96,

Thanks for confirming this, I would like to look into this with you to see if this is real on your account, for me to do so I will need to confirm some information from you in a private message.

Joe