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TheChairman
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Return package

Does the text number of the instructions actually work. I've texted it and nothing and got a grumbling no reply email from virgin saying I haven't returned my package.

Well I'm trying if the text number isn't any good it's not my fault.

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Laurie_C
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Re: Return package

Hi @TheChairman,

 

Thanks for getting in touch.

 

Could you just clarify the kind of issue you are having please? Are you trying to request equipment return packaging?

 

Cheers,

Laurie

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TheChairman
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Re: Return package

I've got the packaging and texted the following number 84555 with my post code.

How long does it take for the collection to take place.

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Laurie_C
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Re: Return package

Hi TheChairman,

 

Our text team would usually give you a collection time and date.Has your equipment now been collected? Please let me know if it hasn't, and I can look into this further for you.

 

Thanks,

Laurie

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TheChairman
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Re: Return package

In the end I took a long walk got tired off walking round the local park for exercise and took it to the collection point. Made a change of scenery.

Never got a reply to the text message so I guess it's not being monitored at all.

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Alex_RM
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Re: Return package

I'm sorry you didn't receive a response TheChairman,

 

But glad to hear you've been able to drop it at a collection point.

 

Alex_Rm

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