3 weeks ago
Does the text number of the instructions actually work. I've texted it and nothing and got a grumbling no reply email from virgin saying I haven't returned my package.
Well I'm trying if the text number isn't any good it's not my fault.
Thanks for getting in touch.
Could you just clarify the kind of issue you are having please? Are you trying to request equipment return packaging?
I've got the packaging and texted the following number 84555 with my post code.
How long does it take for the collection to take place.
Our text team would usually give you a collection time and date.Has your equipment now been collected? Please let me know if it hasn't, and I can look into this further for you.
In the end I took a long walk got tired off walking round the local park for exercise and took it to the collection point. Made a change of scenery.
Never got a reply to the text message so I guess it's not being monitored at all.
I'm sorry you didn't receive a response TheChairman,
But glad to hear you've been able to drop it at a collection point.