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Return a Virgin Media hub

telboy73
Joining in

Like others on this forum, I have received an email, allegedly from Virgin Media, to return a hub.IMG_0180.PNG

I have never heard of an Arris Hub 3. The router that I have now, is one that I have had for quite some time.

The only recent piece of equipment I have received, is the hub to phone cable, to enable the landline to operate on cable. Anything in the past, that needed to be returned, was taken by an engineer.

I can only think that Virgin Media have got me mixed up with another customer.

Appreciate some help / advice on this please.

1 ACCEPTED SOLUTION

Accepted Solutions

Tom_W1
Forum Team
Forum Team

Hi @telboy73 thanks for your post here although we're sorry to hear of any confusion caused. 

This was sent in error to customers who previously had a Hub 3, so we are sorry for this - it is a genuine email but please ignore this as we won't require it from you.

Many thanks

Tom_W

See where this Helpful Answer was posted

1 REPLY 1

Tom_W1
Forum Team
Forum Team

Hi @telboy73 thanks for your post here although we're sorry to hear of any confusion caused. 

This was sent in error to customers who previously had a Hub 3, so we are sorry for this - it is a genuine email but please ignore this as we won't require it from you.

Many thanks

Tom_W