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Mok68
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Retentions

When I try and ring and enter my password info requested the automated voice says they are too busy  and to ring back. How am I suppose to sort out what I want to do if I can’t get through. This has been going on for days.

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carl_pearce
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Re: Retentions


@Mok68 wrote:

When I try and ring and enter my password info requested the automated voice says they are too busy  and to ring back. How am I suppose to sort out what I want to do if I can’t get through. This has been going on for days.


  • Visit the VM site (Below is an example):

https://www.virginmedia.com/shop/broadband/broadband-only 

  • Wait for the 'Live Chat' to pop up (Black box on the right hand side):
carl_pearce_0-1612028264600.png

 

  • Click options until asked to wait for one of the team to reply. Ask to speak to the 'Customer Relations' team.
  • Leave the chat window open, leaving your PC/Laptop on overnight if required (I had to leave it open for 22 hours before I got a reply, but it worked).
  • If the chat window doesn't appear just keeping clicking around the site, it will eventually.
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