Anyone else had issues with being lied to by customer services/retention team?
Few months ago I rang to cancel my contract, ideal time as I was moving house and would be able to have SKY services in my new property (who were also considerably cheaper). Retentions team made several offers to induce me to stay with them, one of which was free SKY cinema for 3 months along with account credit.
First bill has just arrived,the credit is there but no sign of SKY cinema on my box. Rang customer services today and after much going round in circles with the options, I eventually got through to the Indian call centre! Explained to them what I had been offered to stay with Virgin, was told absolutely no record of the cinema pass and they couldn't do anything. Asked for the previous agents name and her supervisior as wanted to complain due to the fact I felt lied to-was told that wasn't possible and the current agent would raise a complaint-hmmm...believe that when I see it!
I am just feeling really annoyed, should have moved to SKY when had the chance as now stuck in a 12 month contract with a large cancellation fee 😞 I have been with Virgin for years, always something not right with the bills, lied to about contract costs and speeds and now this-shocking customer service