Hi, I’m a virgin media broadband AND mobile customer. Broadband has just increased at the end of contract from £25 to £49 for 100mb so I switched to talk talk. Found a better sim only deal with 3 so switched to them.
Had a call from virgin media today from a mobile number offering me a broadband deal of £16 plus a £4 sim if I stay with virgin.
I agreed as this was a good deal (despite them constantly telling me earlier in the week that the best they could do was £27). I subsequently cancelled talk talk installation and 3 Sim. I forgot to ask the man on the phone from virgin something so I called customer services back and they have no recollection of my conversation with anyone. They can only see my previous call when I asked to switch and give 30 days notice. My question is now have I been scammed?
I phoned the mobile number back and the man answered with just a simple hello and it sounded like he was driving. I explained what I needed to and he said it was all sorted. He said I’ll receive an email in 2 weeks time. I’m worrying now what’s going on. Any advice?
07970 677978 Is the number. cancellations have no record of my call with that guy earlier today. Only that I have given 30 days notice (yesterday), not that I have spoken to him to carry on at a discounted price.
Thank you for your post and welcome to the forums.
Sorry about this experience. As you can appreciate we do have agents working away from the office at the moment using phones, their numbers should be concealed but we are aware of cases when they haven't been. Have you heard anything since?
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk