Been trying to get better deal from RETENTION TEAM . After 2 hours of texting sms the other day was cut off just before new offer was made. Now VM will not reply on text message help line. The text message number I'm using is 0753 305 1809 ?
When was the last text received from the team? We were aware that there were some issues affecting the text service, however they have been confirmed to be resolved now. Can you please try popping over another text message to ensure the conversation is still
Alternatively, you can contact our helpline on 0345 454 1111,option 1, 4. However please be aware that we are a lot busier than usual, so we do advise that patience is required with both contact channels.