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TobyStrauss
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Retention Offer.

I have recently called to get my services cancelled as i was not happy with the services/Price and i could get a much cheaper deal elsewhere (or as a new customer).

The next day i got a call from a member of the 'loyalty' Team, saying that they could honour the deal i was looking for (£79 Oomph Deal).

I was told i would get an email confirming, unfortunately i have received nothing and my cancellation is still in process.  

I have since spoken to customer services who are telling me there is no note on the account? Please can someone help?

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Hollie_B
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Re: Retention Offer.

Hi there @TobyStrauss 

 

Thanks for your post. Really sorry to hear that you've been thinking of leaving and that you've not been able to get this deal confirmed. I'm afraid that we're not able to assist with package changes here, please give the team another call on 150 / 03454541111 and the team will be able to check to find another deal for you. 

 

Thanks, 

 

 

Hollie - Forum Team


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