In November I agreed to a retentions contract of £30 a month with a £50 credit discount (for broadband and phone). In my contract page the information was updated to reflect this, so I thought all was ok. However, I realised yesterday that this wasn't happening as the bill was £45.50 so rang up about it.
Initially after spending 20 minutes mostly on hold and agent saying they cancelled my retention deal and me saying I hadn't done anything wrong, I was put through to a manager. She said she would sort this out, arrange the refund as credit and put me back on the agreed contract.
This morning I get an email about the credit but put me on a new contract of £39 a month with £50 credit. They've even replaced my retentions contract (in my account) with this! What is going on?! They've increased my monthly cost by £9 and now removed evidence of my retention contract deal.
I feel like Virgin are deliberately messing me about and trying to get more money from me