Restore

[Tonymc41]

Hello could someone help me please I paid my bill today n they said they will send a signal for restore services this was today at 2 Iv tried to ring technical team and told me that it will be on in a couple of hours still waiting Iv no services everything still off no channels doing my head in lol ty

[japitts]

You're unlikely to get a response from the staff team on here tonight, possibly later tomorrow.

I'd suggest calling back in for an immediate response.

[Ernie_C]

When you were in the same situation a few months ago, you were advised that reconnection can take up to 24 hours:

https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Cut-off/m-p/5037231

[Tonymc41]

Hello can you tell me how do i disconnect my WiFi from the virginmedia tv please I’m running out of data n i don’t know how to get it of

[Natalie_L]

Hi Tonymc41, 

Thank you for reaching out to us here on the community. 

I am very sorry for any delays in getting the service back up and running following the payment. 

I have taken a look from my side and it does look like everything is now in order. 

You can amend your WiFI settings via your set top box by visiting Settings and then Network. 

Just to ensure we understand what you mean, are you currently tethering to your set top box?

Thanks, 

[Tonymc41]

Hi my services are still not on because there billing closed the guy tried to lift a code still nothing tv on but can use anything on it and broadband nothing ty

[Adri_G]

Sorry to hear of the issue still not being resolved, Tonymc41, we'd be eager to best assist you. Could you please advise what services are down currently and if you're getting an error message or code so we can advise more? Cheers

[Tonymc41]

They said they would send a signal to turn them bk on we have tv channels no internet and 2 red lights on our tv box they said it can take up 2 3 hours it usually comes on right away wen they do it

[Tonymc41]

It also doesnt have r internet name on tv wen scanning it’s ask us to put the details in but it says can’t find the details on tv

[Tonymc41]

Pkease can someone sort this there’s nothing on ni in my wife his sick my sons are going mad ty