Menu
Reply
  • 1
  • 0
  • 0
Joining in
131 Views
Message 1 of 2
Flag for a moderator

Rest password problem enter billing details

Hello i wonder if someone could help me I'm trying to help my father access his virgin media account online but it's been years since he last used it and it has a @ntlworld.com address on it so we tried to reset the password but no matter what details it asks it keeps saying please enter valid bill details and we can't get past the page to reset the password even though what we have entered is all correct.

0 Kudos
Reply
  • 4.65K
  • 184
  • 252
Forum Team
Forum Team
102 Views
Message 2 of 2
Flag for a moderator

Re: Rest password problem enter billing details

Hi BubblesLittle,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about this. We can certainly look into help with the online account. 

 

What I will do is private message you to get some information. 

 

^Martin

0 Kudos
Reply