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Reset your password

TaiffReza1
Joining in

on ‎14-02-2023 11:24

Trying to reset for My Virgin Media account, but when I get the email to verify my email address it says it has already expired every time.

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2 REPLIES 2

Steven_L
Forum Team
Forum Team

on ‎14-02-2023 13:31

Hey TaiffReza1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having creating your online account, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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Steven_L
Forum Team
Forum Team

on ‎15-02-2023 11:40

Thanks for confirming your details TaiffReza1, I have looked into this and can see that the agent that you spoke to yesterday has raised a ticket with our IT support team to get this resolved. We wouldn't be able to help further from here and the team will be in touch once the issues have been resolved.

Kind Regards,

Steven_L

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