forumarchive,nothingtosee,
Menu
Reply
Lauradawson845
  • 3
  • 0
  • 0
Joining in
398 Views
Message 1 of 3
Flag for a moderator

Reset username, broken confirmation email

I have updated my account username however the email I've received from virgin media is saying the link has expired. Can you help with this please? 

0 Kudos
Reply
Lauradawson845
  • 3
  • 0
  • 0
Joining in
370 Views
Message 2 of 3
Flag for a moderator

Reset username, email from virgin is an expired link

Hi

I reset my username on my account and the email Virgin sent me keeps coming up with expired link. I need to get into my account desperately can someone please assist

 

Thanks

0 Kudos
Reply
Katie_WT
  • 4.47K
  • 275
  • 510
Forum Team
Forum Team
308 Views
Message 3 of 3
Flag for a moderator

Re: Reset username, broken confirmation email

Hi there @Lauradawson845

 

Welcome to our Community and for your first post to our wall (we have merged your two posts to avoid duplication and confusion)

 

I was sorry to understand that you're having some issues with your username and expired link. Can you confirm if this is for a mobile account or media account? 

 

Are you still able to log into your account using the original email address/username to see if you can reset your username once again or are you getting any sort of error when you try either your old or new email/username?

 

Please keep us posted so we can best assist you. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply