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On our wavelength
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Reset security quest

how do I reset my password when it tells me my security question is wrong (even though I know it’s correct)

 

I have tried to reset it using account number, area code & date of birth,it says one or more questions are incorrect. (They are all correct as I took area code & account number from my bill)

 

can anyone help

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Re: Reset security quest

Sorry for the issues that you're having trying to get into your account, if you cannot get passed the security questions online, we can look into this via a private message.

 

I will pop over said private message now, please respond with the requested details and we can look into this for you.

 

Regards

Steven_L

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