Reset password not working

[f1larry]

Sorry to say, I'm having the same issue. Only just joined VM too...

[MOD EDIT: Post split to create own thread]

[Sabrina_B]

Hi @f1larry 👋.

Thanks for reaching out to us and welcome to the Community Forums. Please could you elaborate further into the issues that you are having with which password.

Thanks

Sabrina

[f1larry]

Hi Sabrina_B

Many thanks for the reply.

I'm unable to create a new password for my Virgin Media account - I'm informed each time that my chosen password does not meet the requirements and there's an 'x' next to the 'must not contain username' in the password.

Obviously, I've tried numerous passwords but to no avail.

[Ayisha_B]

Hi @f1larry 👋

I'd love to help further so will pop you a PM 📩 now and we can take it from there. 

Speak soon!

[Ashleigh_C]

Hi there @f1larry 

Thank you so much for chatting with us via the PM and we are so glad this has now been resolved for you. 

Should you ever need any help in the future please do reach out here and we will do all we can to assist.