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Reset My Virgin Media account

Hi,

When I registered for My Virgin Media I entered an email address with a + in. I now know that although it let me register with that email Virgin don't actually allow this so I cannot log in/reset password etc. Is there anyway I can get the email address updated or reset so I can register again?

Thanks

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Re: Reset My Virgin Media account

I'm having the exact same issue

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Re: Reset My Virgin Media account

Did you get any response from VM?

I have the same issue and have been trying for over a week to get someone to help me.

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Re: Reset My Virgin Media account

I was able to set up an account by creating a virgin media email as part of the sign up, after my internet had been installed.

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Re: Reset My Virgin Media account

I've had nothing back from VM yet. Going to have to battle with the text number or phoning the call centre by the looks of things.
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Message 6 of 6
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Re: Reset My Virgin Media account

Sorry to hear that you've been having issues logging into your account jwarren.

 

I can look into this for you over a private message,we would need to pass account security then we can get you back into your account.

 

Please respond to the private message I will send over in a moment with the requested details.

 

Regards

Steven_L

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