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Require email address for bereavement team to send back form

My dad recently passed away and I am dealing with his accounts.  I was relieved to see that there was a form that I could download, fill in, and send back which would save me contacting anyone as it is upsetting dealing with these matters.  However, upon filling out the bereavement form in order to disconnect services I realised there is no email address to return to. I find this to be shockingly stupid! I have had to spend ages going through the website trying to find the elusive email address.  I have now spent over an hour and a half on the live chat and I am still no further forward. Can someone in the community or an administrator point me to the email address if I have missed it.

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Very Insightful Person
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Re: Require email address for bereavement team to send back form

Hello

The email address is on the form -

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Require email address for bereavement team to send back form

Hello Disgruntled2020

I am very sorry to hear about your recent loss. From my own past experience I can understand how upsetting this can be. 

The last thing you need is ourselves adding any extra stress.

If I can send you a private message to get all the necessary information. I will be more than happy to resolve this for you. 

If you can check your purple envelope you will see a message from myself 

Gareth_L

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Re: Require email address for bereavement team to send back form

Thanks for those details Disgruntled2020

I have just replied back by Private Message confirming the account disconnection 

Once again I am sorry to hear about your Father 

Gareth_L

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Re: Require email address for bereavement team to send back form

Thanks Mike for pointing out the email address is on the form, an oversight on my part and big thanks to Gareth for all help resolving issue and closing account, a true gentleman!

Thanks again

Paul