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Requested returns package 5 times and had nothing now charged!

Hello 

i was told I was being sent a returns package on roughly the 29th June, which I did not receive and over the course of the next month upto now I have contacted you and been told 5 packages have been sent or and still had nothing

you have also charged my account because I’ve not returned it but how can I with no package to use? 

 

Can you please advise best way to resolve this as I keep being told to return and I keep asking for a returns package and I shouldn’t be charged

 

many thanks in advance 

 

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Re: Requested returns package 5 times and had nothing now charged!

Hello pzr99130, 

Thanks for your post. 

I'm very sorry to hear that you haven't received any of the five returns packages we have sent out to you. 

I have now sent you a private message so I can investigate this matter further. 

Thanks, 

Dean C

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Re: Requested returns package 5 times and had nothing now charged!

I also have the exact same issue as pzr99130, and I too have been charged despite not being sent any packaging after multiple requests

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