Welcome back to our Community - sorry that you're having some issues with a damaged cable and having issues getting in touch with us when you call us. Whilst our lines are still open, we are busier than usual but we're doing all we can to answer all calls as quickly as we can.
Can you provide some more information? Is this a damaged cable outside the home or inside? Is it impacting any services at all? I have located the account from your forum information and have not seen that you have managed to contact us as yet - if you are still requiring assistance, please do let us know and we can book a technician free of charge to get this sorted out for you.