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Replace brown box

Joining in

Hi there,

Can someone from Virgin please advise on how I arrange for my external brown box to be repaired / replaced please? The cover has broken away so cannot be reattached. 

Photo attached. 

Thanks in advance. 



Forum Team
Forum Team

Hi Phil, thanks for the message and welcome to the forums. 

I am sorry to see that the Omni box has been damaged. 

I will send you a private message so that we can get some details and get this resolved for you. 

Please look out for the purple envelope. 

Kind regards, Chris. 

Forum Team
Forum Team

Hi tulipstreaky23, thanks for the message over PM and I am glad to see that this is on the way to becoming resolved. 

Please let us know how it goes? 


Joining in

Hi, I have similar issue. I need the box and cables to be removed.

Hi mjcork 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear about this. For clarification, are you currently a customer with us, with an active service? The main post identifies a broken exterior box, is this the same for you, or are you looking for the box to be removed entirely?


Reece - Forum Team

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