Replace brown box

[tulipstreaky23]

 

Hi there,

Can someone from Virgin please advise on how I arrange for my external brown box to be repaired / replaced please? The cover has broken away so cannot be reattached. 

Photo attached. 

Thanks in advance. 
Phill

[Chris_W1]

Hi Phil, thanks for the message and welcome to the forums. 

I am sorry to see that the Omni box has been damaged. 

I will send you a private message so that we can get some details and get this resolved for you. 

Please look out for the purple envelope. 

Kind regards, Chris. 

[Chris_W1]

Hi tulipstreaky23, thanks for the message over PM and I am glad to see that this is on the way to becoming resolved. 

Please let us know how it goes? 

^Chris. 

[mjcork]

Hi, I have similar issue. I need the box and cables to be removed.

[Reece_MH]

Hi mjcork 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear about this. For clarification, are you currently a customer with us, with an active service? The main post identifies a broken exterior box, is this the same for you, or are you looking for the box to be removed entirely?

Thanks,