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Renewed via email have contract but not been activated

NO1FAN
Joining in

on ‎27-12-2023 17:45

I received an email from virgin media asking me if id like to renew my contract for a little extra a month. I accepted and received the contract via email on the 11th of December but this hasn't been actioned. I have tried to get this sorted via WhatsApp chat but without any joy. Can i just get the contract activated? Who do i need to speak to? 

 

 

 

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Sabrina_B
Forum Team
Forum Team

on ‎28-12-2023 11:06

Hi @NO1FAN 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies you are having issues with an upgrade to you package, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina

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