Virgin Media Community

[Richardp88]

Rang up today about my renewal, was offered a package for £70 which is £33.99 online for new customers.

How can they justify these prices? 

[apcyberax]

you are not a new customer.
What was the package offered?

[Richardp88]

200mbps internet

mixit tv

[apcyberax]

sounds about right. Not sire Mixit is on the site anymore so i can't see the price but £70 soundsabout right

[Richardp88]

It’s on the website for £33.99 for new customers but they are trying to charge me £70 as I’m not a new customer 

[apcyberax]

yah but whats the standard price. you are not a new customer.

[japitts]

According to the bundle builder site, this combination is just shy of £60..

[Richardp88]

But i don’t get the logic, if they fail to give me a good deal, I will only switch to sky for a year, then after that I will become a new customer again..

[japitts]

Assuming you can get 200Mb/s speeds from any Openreach-based ISP (which Sky will be) then that's the choice you have to make, and will be the judgement/gamble that VM retentions make when negotiating with you. Is the hassle of changing, worth the saving you make. Only you can decide that.

I would certainly suggest that you ensure you have working service from any chosen new supplier before your VM service is disconnected. I'd rather pay 2 providers for a short time, than risk not having a working connection for however long.

[apcyberax]

the login is most people won't so if that is what you want to do for a better deal you have to do it.

as most people won't VM make more money losing you when offering new customer deals to everyone