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Renewal offer - impact of dropping O2 SIM?

On our wavelength

I spoke to the retentions team today, and they made me a good offer to stay on my Ultimate Volt package.  As part of the conversation I asked if I could drop the O2 SIM, as that is the main bugbear in terms of cost and coverage,  and was told that would be OK.

However, looking through the Volt T&Cs, it appears that the SIM is an integral part of the Volt package, and dropping it may lead to the charges for the TV/broadband part increasing? Checking the previous discussions on here it looks as though people have had mixed experiences,  so should I stick with retention team's comment and renew, then ditch the O2 part? ( I have the transcriot from our discussion, and I guess I have the cooling off period too).


Forum Team
Forum Team

Hi @cje72 thanks for posting and welcome back to our community.

I would like to take a look at your account on your behalf. This is because you're correct in saying the O2 SIM is an integral part of the Volt package.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.