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Renewal charges increased

Dear all,

    I am a regular customer for virgin media for the past two years, all my payments have been regular and on time, but now instead of decreasing my renewal charges, they have increased it to £57.50. Before it was £35.50. Kindly suggest as I have been trying to contact their retention team, but cannot get through it. thanks

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Re: Renewal charges increased

It has been increased as per your contract. I’m not sure why you thought it might go down.

Look at your contract and every bill and you will see this increase well documented.
Your only option is to try and persevere on the phone to Retentions.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Renewal charges increased

Tried calling through phone, but couldn't get hold of the retentions. Could you please guide me through a contact no???
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