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Jessicalouise1
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Removing child block on my account

Hi, 

I want to remove the child block from my broadband. Just today got everything connected and it has a child block on it.

also need help with making an signing up on the website with my account - I have received no email with my account number ect to sign up!

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DJ_Shadow1966
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Re: Removing child block on my account

Hello

You can turn this off yourself by going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html you will need to sign into your account to be able to do this.

To allow you to sign in I have escalated this to a forum team member to resolve.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: Removing child block on my account

Good Afternoon Jessicalouise1,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see there have been a few issues with the account since having your services go live

 

I'd be happy to look into this for you, check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

 

David_Bn

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