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Removing an extra box

Hi, how do I get virgin to remove one of my extra boxes??? I am holding for customer services as I type. Having got through, then transferred to technical and now holding for c.s again! Been holding for 50 mins so far. Been able to take dog for a walk and wash the car while on hold. 
HELP!! Please!!

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Re: Removing an extra box

Package & bundle changes can only be done by phone, as changing one element might affect the pricing of the rest... make sure your phone doesn't run out of charge!

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