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Remove both 1471 and Voicemail

Hello

I have tried to call but as we all know the long call waits.

I need to remove both 1471 option and also the voicemail from my landline, can you please arrange this for me.

Regards Mike

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Re: Remove both 1471 and Voicemail

Good Morning Mike,

 

Thanks for getting in touch with us. Have you been able to speak to our team since your post on Thursday?

 

If you still need assistance from our team, drop us a response and either I or one of my colleagues will be happy to pick this up for you

 

Kindest regards,

 

David_Bn 

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Re: Remove both 1471 and Voicemail

Hello David

No not yet, been trying multiple times a day, but cannot get through.

Mike

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Re: Remove both 1471 and Voicemail

Hi Mike,

 

Thank you for letting us know. If you have a standard landline connected directly into a wall socket, we should be able to get these removed for you right away. If you use our 21st Century Voice service with your landline connected to your hub, this would need to be requested by a specialised team.

 

I'll drop you a private message now to clear account security, please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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Re: Remove both 1471 and Voicemail

Hello

Replied, many thanks Rachael.

Mike

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Re: Remove both 1471 and Voicemail

Hello

Seems like I still have voicemail on my home phone, can it be removed totally, as it is interfering with my internal exchange.

Mike

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Re: Remove both 1471 and Voicemail

 Hi DJ_Shadow1966,

 

Looking over your previous discussions I can see that you had a chat with Rachael and this was already turned off. Was that not the case?

 

^Martin

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Re: Remove both 1471 and Voicemail

Hello

I think it is but when I dial 1571 it asks to turn it on, is there anyway to get rid of it totally.

Mike

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Re: Remove both 1471 and Voicemail

Sadly there isn't a way we can remove that option as it is there for if a customer wishes to reactivate the account. 

 

^Martin

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Re: Remove both 1471 and Voicemail

Hello Martin

Thanks for that,

Mike

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