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Remote broken

Pamela09
On our wavelength

Hi, my remote has stopped working on my second 360 box 

1 ACCEPTED SOLUTION

Accepted Solutions

Pamela09
On our wavelength

Hi, thanks for your reply. My remote had become unpaired .. all sorted now. 

See where this Helpful Answer was posted

3 REPLIES 3

Ilyas_Y
Forum Team
Forum Team

Hi @Pamela09, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the remote. 😞
Just before we continue - have you checked to see if it is the batteries that require replacing?
You can also check here to see if you need to pair your remote to the TV box.

Let us know how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Pamela09
On our wavelength

Hi, thanks for your reply. My remote had become unpaired .. all sorted now. 

Great stuff 😊 Glad to see this has now been resolved.

Please let us know if you need anything further, we're always happy to assist.

Regards

Nathan

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