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Relocate router and TiVo box.

chelseamarko
Joining in

Hiya

Looking for some help please..

If I want to relocate our router to another room is this possible?

Also is it possible to reposition the TiVo box to another spot in its current room.

Any idea what the cost would be please? 

kind regards..

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @chelseamarko 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

(I've moved your post to the Manage  Your Account Cable forum as VM Staff don't generally look in the Chatter forums)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

Hi @chelseamarko 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

(I've moved your post to the Manage  Your Account Cable forum as VM Staff don't generally look in the Chatter forums)

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, Chelseamarko.
Thanks for joining our forums and for posting here, welcome to our community. 🙂

We'd love to assist with this enquiry, as newapollo has advised above we'll be able to book you in for an engineer visit to relocate your equipment with a £25 one off charge on your next bill.

If you're happy to go ahead we can make arrangements for you in case you haven't done this so far, let us know and we'll be glad to help.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hello 

Yes I would like you please to book an engineer visit for me at a convenient time for us both..

Thank You.  

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey, Chelseamarko.
Thanks for your reply and for confirming this.

I'll send you a PM here shortly so we can look into this together! 🙂

Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs