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Chrisspring
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Registering account

I’m supposed to get BB this week and I’m finding it impossible to register an account. I have an account number and an area. Every time I register it says my password is invalid despite it being marked as a strong. Please don’t ask me to try different browsers or clear cache as I’ve done that on edge chrome Firefox and on iOS,Mac, android and windows. This seems a very common fault that’s been around for years.

thanks

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Chrisspring
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Re: Registering account

Sort of answering my own question. Eventually ignored the password rules and after a few combinations I got in. The password rules are incorrect and actually illegal these days. No two factor authentication either! 

Steven_L
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Re: Registering account

Hey @Chrisspring and welcome to the community

 

I apologise for the issues that you've been having whilst setting up your account but glad to hear that you have been able to get in now.

 

I will be sure to pass on your feedback to the team about your concerns with the security measures we have in place.

 

Regards

Steven_L

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