Virgin Media Community

[astromart]

when registering for VM account so I'm unable to verify.

Spoke to a call centre handler and gave correct email but still my account

is linked to incorrect email address.

My bad of course but why would the registration page accept an email

address  @google.com  instead of  @gmail.com

my excuse is a thumping hangover what's VM's?

[newapollo · Accepted solution]

Hi @astromart 

Have you checked your spam/junk folders?

gmail.com and googlemail.com are interchangeable so you should still receive email addressed to either.

name@googlemail.com and name@gmail.com point to the same mailbox.

I've just tested this by sending email from one of my msn addresses to both my @googlemail.com address and also to the same address using the suffix @gmail.com as the domain

[astromart]

Thanks for reply.

Nothing in inbox or junk folders , called 0345 454 1111 a second time requesting reset to both my user email and password.

Left it for 1 hour and was able to register.

[newapollo]

Hi again @astromart 

Thanks for the update. Pleased to see you are now registered correctly.

Stay safe and take care.

[Teddywalton]

Hi there same thing happened to me. Used gmail.co.uk instead on Googlemail.com

please help 

[Reece_MH]

Hi there, @Teddywalton.

Thanks for your post, and welcome to the Forums.

I'm sorry to hear you've popped in the wrong email when registering to My Virgin Media. I've taken a look on our end and can see that you've spoken with our team in regards to this, have they been able to assist you in getting this sorted?

Thanks,

[Teddywalton]

No they were unable to help. 

[Reece_MH]

Hi @Teddywalton,

I can see you've recently got this sorted with my colleague, Ash. If you need any further assistance, or have any other questions, please just reach back out and we'll be happy to assist.

Cheers,