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Registered wrong email address

astromart
Joining in

when registering for VM account so I'm unable to verify.

Spoke to a call centre handler and gave correct email but still my account

is linked to incorrect email address.

My bad of course but why would the registration page accept an email

address  @google.com  instead of  @gmail.com

my excuse is a thumping hangover what's VM's?

 

1 ACCEPTED SOLUTION

Accepted Solutions

newapollo
Very Insightful Person
Very Insightful Person

Hi @astromart 

Have you checked your spam/junk folders?

gmail.com and googlemail.com are interchangeable so you should still receive email addressed to either.

name@googlemail.com and name@gmail.com point to the same mailbox.

I've just tested this by sending email from one of my msn addresses to both my @googlemail.com address and also to the same address using the suffix @gmail.com as the domain

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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See where this Helpful Answer was posted

7 REPLIES 7

newapollo
Very Insightful Person
Very Insightful Person

Hi @astromart 

Have you checked your spam/junk folders?

gmail.com and googlemail.com are interchangeable so you should still receive email addressed to either.

name@googlemail.com and name@gmail.com point to the same mailbox.

I've just tested this by sending email from one of my msn addresses to both my @googlemail.com address and also to the same address using the suffix @gmail.com as the domain

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Thanks for reply.

Nothing in inbox or junk folders , called 0345 454 1111 a second time requesting reset to both my user email and password.

Left it for 1 hour and was able to register.

newapollo
Very Insightful Person
Very Insightful Person

Hi again @astromart 

Thanks for the update. Pleased to see you are now registered correctly.

Stay safe and take care.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Hi there same thing happened to me. Used gmail.co.uk instead on Googlemail.com

please help 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi there, @Teddywalton.

 

Thanks for your post, and welcome to the Forums.

 

I'm sorry to hear you've popped in the wrong email when registering to My Virgin Media. I've taken a look on our end and can see that you've spoken with our team in regards to this, have they been able to assist you in getting this sorted?

Thanks,

Reece - Forum Team


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No they were unable to help. 

Reece_MH
Forum Team (Retired)
Forum Team (Retired)

Hi @Teddywalton,

I can see you've recently got this sorted with my colleague, Ash. If you need any further assistance, or have any other questions, please just reach back out and we'll be happy to assist.

Cheers, 

Reece - Forum Team


New around here? To find out more about the Community check out our FAQ