In early July I received an email offering my existing package at an approximate 20% reduction (62.70 per month reduced to 50.00 per month for 18 months) which I accepted by clicking on the link in the email, and then on accept.
On 12 July I received by email, virgin media order documents, followed on 26 July by virgin media order summary, followed on 8 August by 2 emails confirming that my package has been set up and my package discount fully actioned.
Since then I have had 2 bills, both of which are still at the existing amount of 62.70.
I have just spent the last 2 days on WhatsApp trying to sort this out, but both of your colleagues have stated that they are unable to reduce my package to the agreed amount.
As far as I can tell, this must surely be a breach of contract.
Is there an admin officer out there who can get to the bottom of this.
Regards
