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Butterflies17x
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Refund

I can’t find how to get onto live chat to find out why the refund I was promised 3 weeks ago has not happened 

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Zach_R
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Re: Refund

Hi @Butterflies17x,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear about this. Was this provided to you as a credit? If so, this would appear on your next monthly bill.

You can find all of our points of contact, including live chat, on the Contact Us page of our website.
 

Thanks,
 



Zach - Forum Team


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Butterflies17x
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Re: Refund

Thank you Zach for responding . I will attempt a live chat as you directed as no refund appearing on my newbill

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Molly_G
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Re: Refund

Hey @Butterflies17x,

 

Let us know how the chat goes and if you'd be needing any further assistance.

 

Thanks,

Molly_G
Forum Team



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Butterflies17x
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Re: Refund

The chat went really well , it took a little while to get the issue started as there were a lot of security checks I had to answer first but we got there in the end 

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Paulina_Z
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Re: Refund

Hi @Butterflies17x,

 

Thank you for keeping us updated on your refund query!

 

Is everything resolved now?

 

If you have any other questions going forward, we're more than happy to help. 🙂

 

Thanks,

Paulina_Z
Forum Team



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Butterflies17x
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Re: Refund

I will get back you you on this issue once I receive my refund 

thank you 

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Beth_G
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Re: Refund

No problem at all Butterflies17x, we'll be here whenever you need anything.

 

Hope you have a fantastic weekend.

 

Beth

Beth
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Butterflies17x
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Complaint

No matter where I search or tap on there is no forum for me to actually talk to someone about a refund I was promised two months ago and am still waiting for.
Can someone please direct me to a link which actually opens not just freezes when you need to discuss this 

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Ashleigh_C
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Re: Complaint

Hi there @Butterflies17x

 

I'm so sorry to hear you haven't yet received this refund. Let me send you a PM so we can look into this and see what's happened. 

 

Please keep an eye out for the purple envelope in the top right corner of the screen alerting you to a new message. 

 

Thank you.

Ash_C
Forum Team



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