Virgin Media Community

[Nell183]

I recently moved house and cancelled my account with Virgin media

I received a final bill and paid it right away- then had a returns bag to send all the kit back which unduly did

i then had an email to say the kit had been returned snd £40 would be deducted from my final Bill .....already PAID!!!! 

since then I’ve tried contacting virgin in a variety of ways but been told my account doesn’t exist anymore ??? 

shouldnt I get a refund ??

the whole thing is ridiculous 

why send a final bill that needs immediate settlement before knowing if it was final? Surely you wait for the kit to be returned first ????

I need my refund - not just told my account closed ?!!!!

[apcyberax]

you will get a refund by cheque after 45 days.
you will need to inform VM your new address for the cheque to be sent to

[Nell183]

Ok Thankyou very much