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stephenellis200
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Refund

Anyone know how ling you have to wait to get a refund on a credit balance? .. the website says 30 days from the last bill I'm now at more like 50 days and surprise surprise still no cheque ! ...

I think I'll reactivate the services then refuse to pay for them for 50+ days and see how long before they're on my case to pay ! 

Shocking service ! 

 

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John_GS
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Re: Refund

Hi stephenellis200

 

Thanks for posting and welcome to the community.

 

Regarding the refund, it's released 35 days after the account is fully closed and then can take a further 14 days to arrive. The reason I've used the phrase 'fully closed' is for example, if a phone line left open to port a number means that part of the account closed a little after the other services. 

 

I can see from checking the system we're still in the original 35 days period and you'll receive this cheque soon. 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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