Menu
Reply
joshendry
  • 2
  • 0
  • 0
Joining in
302 Views
Message 1 of 3
Flag for a moderator

Refund

I was due a refund for 114 from virgin on the 20th of this month, when I spoke to customer service they said that it was processed and I shouldn't worry, 7 days later the money is still not in, when I spoke to my bank they said they need an ARN number, when you ask for that from virgin no one seems to understand what that is and passes the buck down the line. The online chat takes hours for anyone to respond. Have they even processed it? From their end they say its done, but have given me no proof, next step is ombudsmen and raising a dispute with the bank, times are hard so could really do with the cash. Any ideas?

Tags (1)
0 Kudos
Reply
DJ_Shadow1966
  • 6.65K
  • 1.28K
  • 1.81K
Very Insightful Person
Very Insightful Person
295 Views
Message 2 of 3
Flag for a moderator

Re: Refund

Hello

Refunds are issued by cheque and can take 45 days to arrive, it isnt possible for VM to pay straight into the bank I am afraid.

Regards Mike

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
joshendry
  • 2
  • 0
  • 0
Joining in
292 Views
Message 3 of 3
Flag for a moderator

Re: Refund

Screenshot_20200827-082415_Outlook.jpg

 this suggests otherwise?

0 Kudos
Reply