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Refund

Hello, 

I left Virgin Media 30th of September 2019 and my account was £40 in credit. It’s 1st December 2019 and I still haven’t received cheque. When can I expect  it? 

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Re: Refund

Hi ariane84, 

 

Thank you for your post and welcome to the forums. 

 

Sorry to hear you've not had this as of yet. We advise it can take 35 working days, roughly around 42+ with weekends. What I can do though is send you a private message so we can look into this for you. 

 

Cheers. 

Ryan_N - Forum Team
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