Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
332 Views
Message 1 of 6
Flag for a moderator

Refund

My services were canceled on the 6th of august and an enlarged final bill was withdrawn from bank via dd. 

This money has not been returned to me yet,your 35 day claim is now overdue and as such i require you to make immediate repayment of this credit

please advise

thanks

0 Kudos
Reply
Highlighted
  • 3.87K
  • 154
  • 218
Forum Team
Forum Team
331 Views
Message 2 of 6
Flag for a moderator

Re: Refund

Hi Ron31,

 

Thank you for your post. My apologies for any issues with the cancellation.

 

Can I just confirm was the 6th August the date you put in your 30 days notice or the date the services were turned off? 

 

^Martin

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
325 Views
Message 3 of 6
Flag for a moderator

Re: Refund

hi there

6th august is the date my services ended and i moved to a new provider,the notice was given on the 6th july

0 Kudos
Reply
Highlighted
  • 3.87K
  • 154
  • 218
Forum Team
Forum Team
319 Views
Message 4 of 6
Flag for a moderator

Re: Refund

Okay, when was the payment taken from your account? 

 

^Martin

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Joining in
318 Views
Message 5 of 6
Flag for a moderator

Re: Refund

Hi martin

there was a final payment of £138.99 taken out of my account on the 8/8/19

0 Kudos
Reply
Highlighted
  • 3.87K
  • 154
  • 218
Forum Team
Forum Team
317 Views
Message 6 of 6
Flag for a moderator

Re: Refund

Right I see. What I will do is private message you so I can take a look at this. 

 

^Martin

0 Kudos
Reply