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Anonymous
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Refund

Hi,

I was supposed receive a refund cheque from Virgin Media after I was overcharged for my final bill. I was told that I was going to receive a cheque for the refund within 45 days on the 16th February 2022 however it has now been over the 45 day period and the cheque has still not arrived and I have not had any updates which is very frustrating!!!

Dorothy

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Chris_W1
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Re: Refund

HI Dorothy, thanks for the message and I am sorry to hear that the refund has not been received. I will send you a private message so that this can be looked into further. Please look out for the purple envelope. Chris

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Chris_W1
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Re: Refund

Hi D_0107992, thanks for messaging us via private message. I am glad that we were able to get things resolved for you and let us know if you need any further assistance, ^Chris

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