Menu
Reply
Highlighted
  • 50
  • 0
  • 1
Tuning in
187 Views
Message 1 of 4
Flag for a moderator

Refund once left

I cancelled all my services and got disconnected on the 30th dec 2019 returned all the equipment and got a email on the 12 2 2020 saying everything has been received and got final bill with credit of about £25 but have not received anything do anyone know hos long I have got to wait thanks 

0 Kudos
Reply
Highlighted
  • 3.11K
  • 183
  • 353
Forum Team
Forum Team
176 Views
Message 2 of 4
Flag for a moderator

Re: Refund once left

Hi paulrc,

 

Thank you for reaching out to us in our community and welcome back, I am sorry to hear that you have left us.

 

When you leave and there is any credits remaining on the account this is sent back via a check around 40 days after the disconnection date.

 

Kind regards

 

Paul.

0 Kudos
Reply
Highlighted
  • 50
  • 0
  • 1
Tuning in
171 Views
Message 3 of 4
Flag for a moderator

Re: Refund once left

Thank you for that so I should of received it by now as I got disconnected on 30th dec but didnt get final bill untill Feb 

0 Kudos
Reply
Highlighted
  • 3.11K
  • 183
  • 353
Forum Team
Forum Team
137 Views
Message 4 of 4
Flag for a moderator

Re: Refund once left

Hi Paul,

 

It goes by when the disconnection was processed as 30 days notice is always given, if you aren't sure when done AI advise speaking to our customer care who will be able to advise.

 

 

Regards

 

Paul.

0 Kudos
Reply