Menu
Reply
Loza1508
  • 2
  • 0
  • 0
Joining in
11,155 Views
Message 1 of 32
Flag for a moderator

Refund of credit on a closed account

I recently closed my account with yourselves and returned all equipment and can see a credit on my account. What do I need to do to get this refunded as you appear to be very difficult to contact. 

0 Kudos
Reply
Kippies
  • 12.44K
  • 859
  • 3.72K
Very Insightful Person
Very Insightful Person
11,153 Views
Message 2 of 32
Flag for a moderator

Re: Refund of credit on a closed account

It gets sent out as a cheque.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Loza1508
  • 2
  • 0
  • 0
Joining in
11,138 Views
Message 3 of 32
Flag for a moderator

Re: Refund of credit on a closed account

I appreciate that maybe how they return funds but I want to start that process.

So many companies these days hold funds until the refund is requested but I can no longer access virgin as I'm no longer a customer and I honestly don't have the patience to be on hold for hours. An email address or a link to enable me to make the request would be fantastic 

0 Kudos
Reply
Ernie_C
  • 18.14K
  • 1.97K
  • 4.39K
Very Insightful Person
Very Insightful Person
11,135 Views
Message 4 of 32
Flag for a moderator

Re: Refund of credit on a closed account

By cancelling, you have already started the process and have no need to do anything further.

If your final bill is in credit due to charges you’ve previously paid in advance beyond your disconnection date, we’ll automatically send you a cheque for the full amount.”

This is a quote from:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Gareth_L
  • 5.5K
  • 334
  • 594
Forum Team
Forum Team
11,082 Views
Message 5 of 32
Flag for a moderator

Re: Refund of credit on a closed account

Hello Loza1508

Thanks for you post. 

Regarding the credit refund, This will be issued and sent out as a cheque around 30 days after the disconnection date. The remaining time is dependent on the speed of the postal company. 

Regards 

Gareth_L Forums Team 

0 Kudos
Reply
RobTheRump
  • 14
  • 0
  • 1
Tuning in
8,436 Views
Message 6 of 32
Flag for a moderator

Re: Refund of credit on a closed account

Why do they send a cheque? Why not use the account details they took the subscription from. 

Also, shouldnt you get extra back if it's a cheque,  because they charge you more if you pay them that way if not using direct debit.

0 Kudos
Reply
Robert_P
  • 1.72K
  • 80
  • 145
Forum Team
Forum Team
8,372 Views
Message 7 of 32
Flag for a moderator

Re: Refund of credit on a closed account

At the moment cheque is the only way re refund credit balances on Virgin Media accounts. Should you have any issues with receiving this please don't hesitate to get back to us here so we can look into it further.

 

Rob

0 Kudos
Reply
RobTheRump
  • 14
  • 0
  • 1
Tuning in
8,328 Views
Message 8 of 32
Flag for a moderator

Re: Refund of credit on a closed account

I've still not received my credit refund cheque. Disconnect was early Oct 2019. Final bill stated a credit.

0 Kudos
Reply
Steven_L
  • 4.01K
  • 300
  • 390
Forum Team
Forum Team
8,239 Views
Message 9 of 32
Flag for a moderator

Re: Refund of credit on a closed account

The refund cheque can take up to 45 days to arrive with you RobTheRump. Have you spoken to the team about this?

 

 

Regards

Steven_L

0 Kudos
Reply
RobTheRump
  • 14
  • 0
  • 1
Tuning in
8,233 Views
Message 10 of 32
Flag for a moderator

Re: Refund of credit on a closed account

Funnily enough, I received the cheque the next day after messaging in here.  End of the story......thank god.

0 Kudos
Reply