Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
6,985 Views
Message 1 of 27
Flag for a moderator

Refund of credit on a closed account

I recently closed my account with yourselves and returned all equipment and can see a credit on my account. What do I need to do to get this refunded as you appear to be very difficult to contact. 

0 Kudos
Reply
Highlighted
  • 12.44K
  • 859
  • 3.72K
Very Insightful Person
Very Insightful Person
6,983 Views
Message 2 of 27
Flag for a moderator

Re: Refund of credit on a closed account

It gets sent out as a cheque.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
6,968 Views
Message 3 of 27
Flag for a moderator

Re: Refund of credit on a closed account

I appreciate that maybe how they return funds but I want to start that process.

So many companies these days hold funds until the refund is requested but I can no longer access virgin as I'm no longer a customer and I honestly don't have the patience to be on hold for hours. An email address or a link to enable me to make the request would be fantastic 

0 Kudos
Reply
Highlighted
  • 16.98K
  • 1.79K
  • 3.97K
Very Insightful Person
Very Insightful Person
6,965 Views
Message 4 of 27
Flag for a moderator

Re: Refund of credit on a closed account

By cancelling, you have already started the process and have no need to do anything further.

If your final bill is in credit due to charges you’ve previously paid in advance beyond your disconnection date, we’ll automatically send you a cheque for the full amount.”

This is a quote from:

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 3.53K
  • 217
  • 449
Forum Team
Forum Team
6,912 Views
Message 5 of 27
Flag for a moderator

Re: Refund of credit on a closed account

Hello Loza1508

Thanks for you post. 

Regarding the credit refund, This will be issued and sent out as a cheque around 30 days after the disconnection date. The remaining time is dependent on the speed of the postal company. 

Regards 

Gareth_L Forums Team 

0 Kudos
Reply
Highlighted
  • 14
  • 0
  • 1
Tuning in
4,266 Views
Message 6 of 27
Flag for a moderator

Re: Refund of credit on a closed account

Why do they send a cheque? Why not use the account details they took the subscription from. 

Also, shouldnt you get extra back if it's a cheque,  because they charge you more if you pay them that way if not using direct debit.

0 Kudos
Reply
Highlighted
  • 1.53K
  • 66
  • 133
Forum Team
Forum Team
4,202 Views
Message 7 of 27
Flag for a moderator

Re: Refund of credit on a closed account

At the moment cheque is the only way re refund credit balances on Virgin Media accounts. Should you have any issues with receiving this please don't hesitate to get back to us here so we can look into it further.

 

Rob

0 Kudos
Reply
Highlighted
  • 14
  • 0
  • 1
Tuning in
4,158 Views
Message 8 of 27
Flag for a moderator

Re: Refund of credit on a closed account

I've still not received my credit refund cheque. Disconnect was early Oct 2019. Final bill stated a credit.

0 Kudos
Reply
Highlighted
  • 2.09K
  • 147
  • 222
Forum Team
Forum Team
4,069 Views
Message 9 of 27
Flag for a moderator

Re: Refund of credit on a closed account

The refund cheque can take up to 45 days to arrive with you RobTheRump. Have you spoken to the team about this?

 

 

Regards

Steven_L

0 Kudos
Reply
Highlighted
  • 14
  • 0
  • 1
Tuning in
4,063 Views
Message 10 of 27
Flag for a moderator

Re: Refund of credit on a closed account

Funnily enough, I received the cheque the next day after messaging in here.  End of the story......thank god.

0 Kudos
Reply