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Glyn123
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Refund of Credit on Account closed in 2020

Hi, Back in February 2020 I returned my VM equipment and received acknowledgement on 20th Feb 20. I have not received a refund yet. Please advise how I can get my refund.

Thank you

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David_Bn
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Re: Refund of Credit on Account closed in 2020

Good Morning Glyn123,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Can you tell me if your account was in credit when this was closed down?

 

You post reads as if you're expecting Virgin Media to offer a refund as a kind of reward for returning the equipment, which wouldn't be the case

 

It may also be worth looking at this handy guide to your final bill to help fully understand what you may be refunded for

 

If you can elaborate on this for me, I'll be able to take this to a private messaging conversation if required.

 

Kindest regards,

 

David_Bn

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Glyn123
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Re: Refund of Credit on Account closed in 2020

Hi David_Bn,

I had a credit on the account but I can no longer log in to get the exact details of the final bill. The account no longer exists.

regards

 

Glyn123

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Kath_F
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Re: Refund of Credit on Account closed in 2020

Hi Glyn123, 

Thanks for coming back to us to update us. 

It would be best if we take a closer look at this for you to see what is going on. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
Forum Team



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Kath_F
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Re: Refund of Credit on Account closed in 2020

Hi Glyn123, 

Thanks for coming back to me via private message with your information. 

I'm glad things are resolved for you now and you're aware of our processes 🙂

If you have any further queries, pop back and let us know. 

Thanks,

Kath_F
Forum Team



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